Personal Social Services Survey of Adults Receiving Community Equipment and Minor Adaptations - 2007-08

• 43 per cent of users responded that they were extremely satisfied with their most recent piece of equipment or minor adaptation, 34 per cent said they were very satisfied, 17 per cent said they were quite satisfied, 3 per cent said they were neither satisfied nor dissatisfied and the remaining 3 per cent said they were dissatisfied.
• 68 per cent of respondents reported that the equipment/minor adaptation had made their quality of life much better, 27 per cent reported it had made it a little better, 4 per cent reported it had had no effect, and the remaining 1 per cent of respondents reported that their quality of life was worse.
• In the cases where the user chose what equipment or minor adaptation they wanted, 79 per cent of the responses indicate that the equipment or minor adaptation has made their life much better. On the other hand, when the users reported that the equipment or minor adaptation didn't affect what they got or when they reported they hadn't had any real choice, a smaller percentage (35 per cent and 41 per cent respectively) of the responses indicated that the equipment or minor adaptation had made their quality of life much better.
• 73 per cent of respondents who felt their equipment or minor adaptation had been set up and demonstrated clearly and helpfully also felt the equipment or minor adaptation had made their life much better. This can be compared to the groups of users who were not shown how to use their equipment or minor adaptation and thought they should have been (where 47 per cent said it made their life much better), or were shown but not as well as they should have been (45 per cent), or were shown and then were unsure how to use it later (44 per cent).

Please note this publication and the excel tables have been revised following additional information received on 02 April 2009.