Skip Navigation
Search site
The national provider of information, data and IT systems for health and social care

Hospital and Community Health Services Complaints Collection (KO41a)


Frequency: Quarterly


Background to the collection

The information obtained from the K041a collection monitors written hospital and community health service complaints received by the NHS. It also supports the commitment given in Equity and Excellence to improve the patient experience by listening to the public voice. The data required for this collection is as follows:

  • Section 1: Organisation Details and Organisation Site Details 
  • Section 2: Summary of  overall numbers of complaints
  • Section 3: Age of complainant           
  • Section 4: Status of complainant
  • Section 5: Service area
  • Section 6: Subject area of clinical treatment with sub-categories
  • Section 7: Subject area
  • Section 8: Profession

Launch and submission dates

PeriodLaunch dateDeadline date
Q1 - 1 April 2015 - 30 June 20151 July 201529 July 2015
Q2 - 1 July 2015  - 30 September  20151 October 201529 October 2015
Q3 - 1 October 2015 - 31 December 20154 January 20161 February 2016
Q4 - 1 January 2016 - 31 March 20161 April 201629 April 2016
Close iCM Form