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Hospital and Community Health Services Complaints Collection (KO41a)


ROCR Licence: ROCR/OR/0082/006MAND
Frequency: Yearly


Background to the collection

The information obtained from the K041(a) collection monitors written hospital and community health service complaints (by service area and type) received by the NHS each year. It also supports the commitment given in Equity and Excellence to improve the patient experience by listening to the public voice. The data required for this collection is as follows:

  • Part 1 - complaints by service area
  • Part 2 - complaints by profession
  • Part 3 - complaints by subject of complaint
  • Part 4 - comments

Launch and submission dates

PeriodLaunch dateDeadline date
1 April 2012 - 31 March 20132 April 201330 April 2013
1 April 2013 - 31 March 20141 April 20146 May 2014
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