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Hospital and Community Health Services Complaints Collection (KO41a)

BAAS: R00030


Frequency: Quarterly


Background to the collection

The Hospital and Community Health Services Complaints Collection (KO41a) has been accepted by the Standardisation Committee for Care Information (SCCI) and is now mandatory.

All NHS organisations and those delivering NHS services are required to submit Quarterly returns to the HSCIC.

The information obtained from the KO41a collection monitors written hospital and community health service complaints received by the NHS. It also supports the commitment given in Equity and Excellence to improve the patient experience by listening to the public voice. The data required for this collection is as follows:

  • Section 1: Organisation Details and Organisation Site Details 
  • Section 2: Summary of  overall numbers of complaints
  • Section 3: Age of complainant           
  • Section 4: Status of complainant
  • Section 5: Service area
  • Section 6: Subject area of clinical treatment with sub-categories
  • Section 7: Subject area
  • Section 8: Profession

Launch and submission dates:


PeriodLaunch dateDeadline date

Q4 - 1 January 2016 - 31 March 2016

1 April 201627 April 2016
Q1 - 1 April 2016 - 30 June 20161 July 201627 July 2016
Q2 - 1 July 2016 - 30 September 20163 October 201628 October 2016
Q3 - 1 October 2016-31 December 20161 January 201727 January 2017
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