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Hospital and Community Health Services Complaints Collection (KO41a)

BAAS: R00030


Frequency: Quarterly


Background to the collection

The Hospital and Community Health Services Complaints Collection (KO41a) has been accepted by the Standardisation Committee for Care Information (SCCI) and is now mandatory.

All NHS organisations and those delivering NHS services are required to submit Quarterly returns to the HSCIC.

The information obtained from the K041a collection monitors written hospital and community health service complaints received by the NHS. It also supports the commitment given in Equity and Excellence to improve the patient experience by listening to the public voice. The data required for this collection is as follows:

  • Section 1: Organisation Details and Organisation Site Details 
  • Section 2: Summary of  overall numbers of complaints
  • Section 3: Age of complainant           
  • Section 4: Status of complainant
  • Section 5: Service area
  • Section 6: Subject area of clinical treatment with sub-categories
  • Section 7: Subject area
  • Section 8: Profession

Launch and submission dates:


PeriodLaunch dateDeadline date

Q3 - 1 October 2015 - 31 December 2015

4 January 201627 January 2016
Q4 - 1 January 2016  - 31 March 20161 April 201627 April 2016
Q1 - 1 April 2015 - 30 June 20151 July 201627 July 2016
Q2 - 1 July 2015 - 30 September 20153 October 201628 October 2016
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