Improving patient experience is a key aim for the NHS. By asking, monitoring, and acting upon patient feedback, organisations are able to make improvements in the areas that patients say matter most to them.
The Health and Social Care Information Centre collects and publishes statistics related to many stages of the patient journey, including ambulance services, hospital facilities and follow-up services.
- Patient Environment Action Team (PEAT)
- Ambulance Services
- Data on Written Complaints in the NHS
- NHS Outcomes Framework Indicators
Data collections and data sets
- Choose and Book
- Electronic Prescription Service (EPS)
- NHS Number
- NHS Pathways
- Summary Care Records (SCR)
Services, tools and other support information
- NHS Patient experience framework (external)
- Patient experience website (external)
- Patient guidance for safe keeping of electronic health and care records