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Patient Online Management Information (POMI)


Frequency: Monthly


Background to the collection

The Patient Online services indicator set was commissioned by NHS England to monitor progress against a government ambition for all patients who wish it to have online access to services in general practices by the end of March 2015.

This information was made available via the PHF10 return that collected information on a quarterly basis from system suppliers on the availability at GP practice level of online appointment booking, ordering of repeat prescriptions and access to medical records, test results, GP letters and summary information (allergies, adverse reactions and medications). This data was collected via the HSCIC Data Depot secure file transfer system.

During the 2014/15 financial year (Q2 to Q4) the introduction of data requirements for the HSCIC's GP System of Choice (GPSoC) team was combined with the PHF10 return and piloted to run monthly reporting in an attempt to make this 'online availability data' more frequently accessible and relevant.

Following the successful pilot of the monthly reporting, GPSoC and NHS England agreed to develop the metrics for this indicator set. As a result, from April 2015 the Patient Online Management Information (POMI) indicator set was introduced, replacing the old PHF10 return. The new POMI return continues to collect information on the availability to patients of electronic access to their test results, GP letters, prescriptions and online appointment booking facilities at the GP Practice level.

The subset and full medical records viewing services are being redefined to align with the requirements in the 2015/16 GMS/PMS regulations and the two previous indicators have been decommissioned from April 2015. This review will also consider other elements including test results and GP letters, and how these align with the redefined indicators. Work is ongoing between the HSCIC and NHS England to develop further indicators for this data set and the introduction of this will be communicated once available.

An overview of the available indicators for both the PHF10 (legacy) and the POMI returns, which can be found on the HSCIC Indicator Portal, can be viewed below;

PHF10 - Quarterly Reporting (to March 2015)

GP System Functionality for Patients to Book or Cancel Appointments Electronically

GP System Functionality for Patients to View or Order Repeat Prescriptions Electronically

GP System Functionality for Patients to View GP Letters Electronically

GP System Functionality for Patients to View Test Results Electronically

GP System Functionality for Patients to View a Subset of Medical Records Electronically

GP System Functionality for Patients to View Full Medical Records Electronically

Patient Online Management Information (POMI) - Monthly Reporting (from April 2015)

GP System Functionality for Patients to Book or Cancel Appointments Electronically

GP System Functionality for Patients to Order Repeat Prescriptions Electronically

GP System Functionality for Patients to View GP Letters Electronically

GP System Functionality for Patients to View Test Results Electronically


Completing the return

The POMI return is collected via the HSCIC's Data Depot secure file transfer system.

In order to register for a Data Depot user account please contact datadepot@hscic.gov.uk. We will then send you an email with details of how to register.


Launch and submission dates

Reporting Period

Launch dateSubmission deadline

Publication Date

M3 - June 2015

06 July 2015

10 July 2015

19 August 2015

M4 - July 2015

04 August 2015

10 August 2015

22 September 2015

M5 - August 2015

04 September 2015

10 September 2015

28 October 2015

M6 - September 2015

06 October 2015

12 October 2015

19 November 2015

M7 - October 2015

04 November 2015

10 November 2015

17 December 2015

M8 - November 2015

04 December 2015

10 December 2015

26 January 2016

M9 - December 2015

05 January 2016

11 January 2016

25 February 2016


Other useful links

NHS England

GP System of Choice (GPSoC)

Department of Health - The Governments initial plan (white paper) for the period November 2012 - March 2015 (the government term)

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